Support / Property Feedback
Can we view all property feedback submitted by our guests in the CMS?
Yes, you can enable the option to save all guest feedback to your CMS account for only your management to view in your own time.
This will also allow you to see all feedback in a single interface, which is great for a summary of ratings and the average rating.
To enable this feature, please do the following after logging into your CMS account:
- Navigate to the Property Feedback section via the navigation side menu, underneath the Communication & Services heading.
- Scroll down to the Maintain All Feedback Submit On Our Servers heading and make sure this is checked.
- Click on Save at the bottom of the email.
- Publish an information update, via the Publish Updates button in the bottom of the navigation side menu and Publish Now button at the bottom of the screen.
NOTE: If you enable this later after going live on our service, your CMS account will only record new feedback submitted after this point in time.
Similar Support Pages
What are the default questions for the property feedback feature, if using standard mode?
How can we enable the property feedback feature?
Is feedback submitted via the Property Feedback feature, published online anywhere?
We have our own property feedback system. How can we send guests to it through Hinfo?
Can we receive a notification each time a guest submits property feedback through Hinfo?
