Support / Immediate Notifications
How can we send a notification to all guests immediately?
Our Hinfo service has a built-in Immediate Notifications feature, which allows you to send a notification to all your guests using our mobile app.
There are multiple use cases for this feature including increasing bookings for your in-house restaurant, promoting on-site activities and for emergency-based situations.
This option will become available, if you have at least 1 guest staying at your property that has given permission to receive these types of notifications.
To send an immediate notification, please do the following after logging into your CMS account:
- Click on the Notifications button in the navigation side menu, below the Communication & Services heading.
- If available, the Immediate Notifications section will appear first on this screen.
- Please include a Title, Brief Description and Long Description to appear in the notification itself.
- Include any of the following you also want to include in this notification that are accessible from inside the app.
- Phone Number
- Website Address
- Menu URL (e.g. Dinner Menu)
- Guest Service Request
- When ready to send in real time, click on the Send to All Guests Now button.
NOTE: There is a limit of 1 notification to all guests per day, unless they are emergency/safety related, to reduce the chances of each guest disabling this feature and losing its value.
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