Support / Guest Service Requests
How do we view and respond to incoming guest service requests?
To respond to your incoming guest service requests, please do the following:
- Login with your Hinfo CMS or alternative login credentials via our hinfo.com/guestserviceslogin section.
- Click on a request that appears on the left-hand side on desktop. The latest requests appear at the top and new notifications are in bold with larger text. All the details for that request will now appear (on the right side on desktop).
- To accept the request and notify the guest, please select the Accept option next to the Status heading.
- If you need to decline, please select the Decline option and provide a message for why you need to decline the request, under the Reply Message heading.
- If the type of request requires an allocated time, please select the date and time under the Allocate Date and Time heading.
- If you have any other details to mention to guests upon accepting it, please include this in the Reply Message field.
- Click on the Submit button at the bottom, which will send a notification to guests with the details.
NOTE: If your property is using Auto Translate, the Reply Message provided will be translated to your guest's preferred language, if supported.
Similar Support Pages
What are guest service requests?
How do we add a guest service request option?
How will guests access our service request options that are available?
If we cannot accept a guest service request, what should we do?
Can we restrict guest service requests to be sent from only ‘verified' guests?
How do each of the duration options work for guest service requests?
Do we need to keep the incoming Guest Service Requests interface in the CMS, always open?
Can we receive a notification each time a new guest service request is received?
If we do not select an option under ‘Connected To' for Guest Service Requests in the CMS, will these still appear for guests?
Do the dates and times options selected for guest service request, reflect when the service is available to guests?
If we require certain details from guests when submitting a service request, how can we accommodate for this?
