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Guest Service Requests

Click on each below to continue reading.

What are guest service requests?

Guest Service Requests have multiple use cases and is designed to streamline any requests your guests have during their stay.
This service is designed to eliminate wait times at reception, improve communication compared to phone calls, allow guests to send a request from anywhere at any time and allow your staff to respond in their own time.

Can we restrict guest service requests to be sent from only 'verified' guests?

Our Hinfo service includes an optional Secure Details feature, which allows your property to lock certain details and/or services before proving they are at your property via either current location or entering the allocated password.

Can we receive a notification each time a new guest service request is received?

Our Guest Service Requests feature provides both sound effects when you have the incoming requests screen opened and also an email alert every-time a new request comes in.

Do the dates and times options selected for guest service request, reflect when the service is available to guests?

Please log into your CMS account to view the answer to this question.

Do we need to keep the incoming Guest Service Requests interface in the CMS, always open?

Please log into your CMS account to view the answer to this question.

If we cannot accept a guest service request, what should we do?

If your property cannot accept a particular request (e.g. tennis court is already booked at time requested), you can select the Decline option when acknowledging the request and include a personalized message that summarizes the times available.

If we do not select an option under 'Connected To' for Guest Service Requests in the CMS, will these still appear for guests?

Please log into your CMS account to view the answer to this question.

If we require certain details from guests when submitting a service request, how can we accommodate for this?

We recommend including a detailed message that outlines all questions you need answers for when guests make a request. E.g. firmness of pillow or if tennis racquets need to be collected from reception.

How will guests access our service request options that are available?

Our Guest Service Requests are designed to appear alongside the relevant headings/section used by your property in our Hinfo service.

How do we add a guest service request option?

Guest Service Requests allow your management to receive multiple types of requests from your guests in a more streamlined manner.

How do we view and respond to incoming guest service requests?

To respond to your incoming guest service requests, please do the following.

We recommend including a detailed message that outlines all questions you need answers for when guests make a request. E.g. firmness of pillow or if tennis racquets need to be collected from reception.

When filling in the details for your property's Guest Service Requests, the duration option is designed to cater for requests that are either tangible items to deliver on-demand or for an on-site booking time.