How will guests access our service request options that are available?

Our Guest Service Requests are designed to appear alongside the relevant headings/section used by your property in our Hinfo service.

We took this approach, instead of providing a dedicated screen for all guests, to create a more seamless experience by displaying the request options alongside the details your guests are already consuming.

Similar Support Pages

What are guest service requests?

How do we add a guest service request option?

How do we view and respond to incoming guest service requests?

If we cannot accept a guest service request, what should we do?

Can we restrict guest service requests to be sent from only ‘verified' guests?

How do each of the duration options work for guest service requests?

Do we need to keep the incoming Guest Service Requests interface in the CMS, always open?

Can we receive a notification each time a new guest service request is received?

If we do not select an option under ‘Connected To' for Guest Service Requests in the CMS, will these still appear for guests?

Do the dates and times options selected for guest service request, reflect when the service is available to guests?

If we require certain details from guests when submitting a service request, how can we accommodate for this?