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Support / Guest Service Requests

What are guest service requests?

Guest Service Requests have multiple use cases and is designed to streamline any requests your guests have during their stay.

This service is designed to eliminate wait times at reception, improve communication compared to phone calls, allow guests to send a request from anywhere at any time and allow your staff to respond in their own time.

Here are just a few use cases, to demonstrate how adaptable our Guest Service Requests feature is for any property type and size:

Room Cleaning Requests, Towel Change or Pillow Change etc.

Tennis Court Hire

Spa and Massage Appointments

Book a Table at Your In-House Restaurant

This feature built into our Hinfo service, is designed to appear alongside all your other property compendium details and integrate into immediate and scheduled notifications.

Your reception staff can view all incoming requests via a dedicated interface in your property's CMS account, to acknowledge and act upon each request.

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