If we require certain details from guests when submitting a service request, how can we accommodate for this?

We recommend including a detailed message that outlines all questions you need answers for when guests make a request. E.g. firmness of pillow or if tennis racquets need to be collected from reception.

When guests submit a request, they will be able to provide a message before tapping on the Submit button.

NOTE: If your property is using Auto Translate, these messages to and from guests will be translated to appear in your guest's preferred language and in English for your staff.

Similar Support Pages

What are guest service requests?

How do we add a guest service request option?

How will guests access our service request options that are available?

How do we view and respond to incoming guest service requests?

If we cannot accept a guest service request, what should we do?

Can we restrict guest service requests to be sent from only ‘verified' guests?

How do each of the duration options work for guest service requests?

Do we need to keep the incoming Guest Service Requests interface in the CMS, always open?

Can we receive a notification each time a new guest service request is received?

If we do not select an option under ‘Connected To' for Guest Service Requests in the CMS, will these still appear for guests?

Do the dates and times options selected for guest service request, reflect when the service is available to guests?