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Support / Guest Service Requests

If we require certain details from guests when submitting a service request, how can we accommodate for this?

We recommend including a detailed message that outlines all questions you need answers for when guests make a request. E.g. firmness of pillow or if tennis racquets need to be collected from reception.

When guests submit a request, they will be able to provide a message before tapping on the Submit button.

NOTE: If your property is using Auto Translate, these messages to and from guests will be translated to appear in your guest's preferred language and in English for your staff.

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