Do we need to keep the 'Ask Reception' Guest Messaging interface in the CMS, always open?
While it is recommended to keep the incoming guest messages screen always open on your reception computers, particularly if you received messages regularly, it is not compulsory.
Similar Support Pages
How does our holiday home group view all guest messages at all properties?
Our property has an unread guest message, but we cannot see it and/or previous guest conversations in our CMS account. How do we fix this?
How do we enable guest messaging for our property?
Can we see when guests have read our responses to their guest messages?
How can we inform guests about responding to messages during office hours?
How to enable/disable Management Note feature for Guest Messaging?
Can we modify any previously sent messages to our guests?
Can we receive notifications when a new message comes in?
How do we setup an alternative login for our staff to view/respond to guest messages, separate from our whole CMS account?
How do we enable/disable the sound effect for incoming guest messages?
