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Support / Guest Messaging

How can we inform guests about responding to messages during office hours?

You can provide an Information Alert with details on staff availability to respond to your guests' messages.

This alert will appear before guests provide their first name and room/apartment number (only first name for holiday homes), before they can message you.

Guests can also revisit this alert at any time, via the information icon in the top bar on the guest messaging screen.

To provide details for this alert, please do the following after logging into your CMS account:

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