How can we inform guests about responding to messages during office hours?
You can provide an Information Alert with details on staff availability to respond to your guests' messages.
This alert will appear before guests provide their first name and room/apartment number (only first name for holiday homes), before they can message you.
Guests can also revisit this alert at any time, via the information icon in the top bar on the guest messaging screen.
To provide details for this alert, please do the following after logging into your CMS account:
Similar Support Pages
How does our holiday home group view all guest messages at all properties?
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How do we enable guest messaging for our property?
Can we see when guests have read our responses to their guest messages?
Do we need to keep the 'Ask Reception' Guest Messaging interface in the CMS, always open?
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Can we modify any previously sent messages to our guests?
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How do we setup an alternative login for our staff to view/respond to guest messages, separate from our whole CMS account?
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