How do we enable guest messaging for our property?
Ask Reception (Ask Guest Services for holiday homes) is our built-in guest messaging service.
Guest messaging allows both you and your management to communicate with each other in your own times and improves the level of communication received at both ends.
To offer this service to your guests, please do the following after logging into your CMS account:
Similar Support Pages
How does our holiday home group view all guest messages at all properties?
Our property has an unread guest message, but we cannot see it and/or previous guest conversations in our CMS account. How do we fix this?
Can we see when guests have read our responses to their guest messages?
How can we inform guests about responding to messages during office hours?
Do we need to keep the 'Ask Reception' Guest Messaging interface in the CMS, always open?
How to enable/disable Management Note feature for Guest Messaging?
Can we modify any previously sent messages to our guests?
Can we receive notifications when a new message comes in?
How do we setup an alternative login for our staff to view/respond to guest messages, separate from our whole CMS account?
How do we enable/disable the sound effect for incoming guest messages?
