How does our holiday home group view all guest messages at all properties?
Your management can view messages in the same way as a single property.
The difference is that the name of the property your guests are staying at, will appear alongside your guest's names and message.
To access all your guests' messages, please login via hinfo.com/askreceptionlogin and enter your login credentials.
Similar Support Pages
How do we enable guest messaging for our property?
Can we receive notifications when a new message comes in?
How do we enable/disable the sound effect for incoming guest messages?
How can we inform guests about responding to messages during office hours?
Can we see when guests have read our responses to their guest messages?
Do we need to keep the ‘Ask Reception' Guest Messaging interface in the CMS, always open?
Can we modify any previously sent messages to our guests?
Our property has an unread guest message, but we cannot see it and/or previous guest conversations in our CMS account. How do we fix this?
How do we setup an alternative login for our staff to view/respond to guest messages, separate from our whole CMS account?