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Support / Guest Access

Our guests cannot access our property on the service. What can we do?

We are sorry for any inconvenience caused by this.

Firstly, we recommend trying all the following in-order to isolate the issue:

If after completing the above, your guests are still unable to access our service, please contact us via [email protected] with your property name, member ID and detailed steps used to replicate the issue at our end (including any room type names selected).

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