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There are two major components to complete when setting up Food & Drink Ordering for your property.

Ordering Options:

To enable the preferences for your property, please do the following after logging into your CMS account:

1. Navigate to the Food and Drink Ordering section via the navigation side menu, under the Communication & Services heading.
2. Scroll down to the Food and Drink Ordering Options heading.
3. Select preferences for each accordingly as described below.

Order in Advance Interval Time: This relates to guests selecting the timeframe you will deliver their order within. E.g. 6:00pm to 6:30pm is 30mins.

Order in Advance Minimum Delay: This is the minimum amount of time you need to create prepare an order. E.g. If a guest orders at 6:00pm, but you expect that the order would be ready by 6:15pm at the earliest, then the minimum delay should be set to 15mins.

Currency Symbol: This is the form of currency used in your country.

Service Fee: This is the flat delivery fee for the food to be delivered to the guest. If no fee, please add 0.00 to this field.

Public Holiday Surcharge Percentage: This is a percentage increase that applies to every menu item, only on the public holiday dates you allocated below.

E.g. if an item is $19.00 and a 10% surcharge is applied, this makes the item $20.90.

Public Holiday Dates: These are the dates you want the surcharge to apply to. Please use the format DD/MM/YYYY with a comma after each and no spaces. E.g. 15/02/2022. Old dates can be removed at any time.

Auto Translate for Food and Drink Menus: If you are using Auto Translate for your compendium details and want this to also be applied to your Food and Drink menus, please tick the checkbox under this heading.

Alternative Delivery Locations: These are all the locations you allow your guests to order food and drink to be delivered to, in addition to their guest rooms. E.g. a drink by the hotel pool, a snack in the game's room etc.

Email Alerts: If you want to receive an email alert every time a new order is placed by any of your guests, please enter your preferred email address here. This is recommended if you do not want to keep the incoming orders screen always open.

Alternative Login (Email Address & Password): If you want to allocate a designated login just for your restaurant staff to use for viewing orders only, please provide their email address and password here. Your staff can then login with via hinfo.com/foodanddrinklogin with these alternative credentials. We recommend using the same email address for the email alerts above.

Secure Details Access Password to Submit Orders: If you are using the Secure Details feature and want to limit this service to only guests that have confirmed they are on the premises, please select Yes.

Menus and Items:

Now it is time to setup the menu names and items within each.

From the Food and Drink Ordering main screen, cycle through all these steps for each menu.

1. Click on the View Details button for the first/next menu available. You can include up to 20 menus for your whole property.
2. Add the name of the menu under the Menu Name heading.
3. If you have anything to alert your guests about with a particular menu (e.g. placing a breakfast order the day before), please include these under the Menu Information Alert heading.
4. Select an availability start and end time under the Menu Start Time and Menu End Time headings. If the menu is available all day, select the Available All Day option for both start and end time.
5. Click on the Submit and Publish button below the Menu End Time heading, to save all these details for the menu.
6. To add items to this menu, click on the Add Your First Menu Item or Add Another Menu Item button.
7. Include the following details for each item, with Name, Price and Availability all being required.
1. Name: The name of the food or drink item.
2. Description: The ingredients of the meal, drink sizes available etc.
3. Price: The price in your local currency without any surcharges.
4. Image: An image of your menu item.
5. Availability: If the item is available for guests to order in real-time.
6. Tags: Tick each of the following, if applicable.
1. Vegetarian Meal
2. Vegan Meal
3. Vegan Meal Option
4. Gluten Free Meal
5. Dairy Free Meal
7. Options: Used to allow guests to customize their order/meal. Including drink size, or additional ingredients added to a burger.
1. Question: The question to ask guests for customizing their order. E.g. What size drink would you like? or What choice of cereal do you want?
2. Single/Multiple Choice: The number of choices a guest can make for this option.
3. Required: If an option is needed before adding item to order.
4. To add the choices guests can choose from, click on the Add Another Choice button then type in the following for each:
1. Choice Name: The name for the size or ingredient. E.g. small or bacon.
2. Price: Any additional cost to the choice made. E.g. bacon costs $1.00 extra. Please type 0.00 if the choice is free.
8. Click on the Submit and Publish button at the bottom of the screen.

Please click on the button above, login to your Hinfo CMS account, then refresh this page to view all support details.

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