×

Guests

Pricing Privacy Technology Usage

Management

Account Details Activities Billing CMS Development Documents Emergency Details Food and Drink Ordering Guest Access Guest Messaging Guest Service Requests Holiday Homes Immediate Notifications In-House Restaurants Information Updates Initial Setup Languages / Auto Translate Local Services Multiple Room Types Near Me Personalize Pricing Property Details Property Feedback Scheduled Notifications Secure Details Uploading Images Uploading PDFs Usage

Hinfo Logo
Hinfo Logo

≡ Menu

≡ Menu

≡

← Support Main Menu

Content Management System (CMS)

Click on each below to continue reading.

How to Preview Current Property Details Before Publishing?

You can preview your property and local area details from the guest-end on our website solution, prior to publishing updates.

How to Save Details in Any Section?

There are 2 options for saving details across the Hinfo CMS.

I cannot login to our CMS account to update details. How can I regain access?

Before proceeding, please make sure you have access to the email account used during setup for your property's Hinfo CMS account. If this is not possible, please contact us directly before proceeding.
If you are yet to commence the initial setup process, please use the Hinfo Member ID and temporary password sent to you via email.

How do I change/reset our CMS account password?

There are two ways you can change your Hinfo CMS master account password.
Either of the below will achieve the same result. Please choose depending on if you can login to your CMS account or not.

I cannot login on the Ask Reception Login screen to respond to guest messages. How do I login?

If you are a holiday home group or similar that is using Ask Guest Services, this all still applies.
If you are currently using hinfo.com/askreceptionlogin and cannot login, please do either of the following.

I cannot login on the Food and Drink Login screen to respond to guest orders. How do I login?

If you are currently using hinfo.com/foodanddrinklogin and cannot login, please do either of the following.

I cannot login on the Guest Service Requests Login screen to respond to guest messages. How do I login?

If you are a holiday home group or similar that is using Ask Guest Services, this all still applies.
If you are currently using hinfo.com/guestserviceslogin and cannot login, please do either of the following.

I manage multiple properties with the same email address as my username and the first property always comes up when logging in. How do I access our other properties?

Every Hinfo CMS account needs a unique email address, if you want to use this as the username when logging into each account.

We are not receiving any email alerts or communications from Hinfo. What can I do?

There are multiple potential causes for the emails not being received.