Account Details
Click on each below to continue reading.
How can I change the name of our property?
To update the name of your property (to reflect your rebranding), please do the following after logging into your Hinfo CMS account.
How can I update our total room/apartment count? Does this affect membership pricing?
For single location properties, updating your room count will affect your membership pricing as this is how your monthly or annual rate is calculated.
How can we access a QR code for our property?
Your property can use a direct access QR Code for your guests to use, to view your property on our website.
How can we ask guests to provide an online review about their stay?
You can ask guests to leave an online review for one of many online services, by doing the following after logging into your CMS account.
How can we highlight to guests our on-site health and safety procedures?
To provide details to your guests on how your property is staying COVID Safe, please do the following.
How can we include our property's guest room reservations system?
You can promote the guest room booking system listed on your website to your current guests, to increase repeat bookings.
To set this up for your property, please do the following after logging into your CMS account.
How do I disable two-factor authentication on our account?
To disable two-factor authentication for your Hinfo CMS account, please do the following after logging in.
How do I select our payment method options?
If your property is based outside of Australia, all payments methods are processed online via credit card.
If you are an Australian property, you can pay via either EFT or credit card.
How do I setup two-factor authentication for our account?
To setup two-factor authentication for your Hinfo CMS account, please do the following after logging in.
How do I setup/update an email address for login to our CMS account?
After logging into your Hinfo CMS account please do the following.
How do I upload/update an image to display in the Home tab for guests?
To add an image to display for guests in the Home tab, please do the following after logging into your Hinfo CMS account.
How do we include a logo for our property when details are being downloaded?
Your property can include an image (ideally logo) for your property can be displayed on the personalized loading screen when guests are downloading your property.
How do we promote our property’s guest loyalty program?
Your property can promote your guest loyalty program, by doing the following after logging into your CMS account.
How do we promote the other properties in our group?
If your property is one of many in your accommodation group, you can promote your other properties to guests by doing either of the following after logging into your CMS account.
How to Update a Property Image for the Home Tab?
Whether you have updated your property logo or want to showcase a new angle of your property including from recent renovations, we recommend always having an up to date and accurate property image.
How to Upload a Property Image for the Home Tab?
By adding a property image for guests to see in the Home tab, this will not only increase your branding but also assists in ensuring your guests are viewing the correct property's details.
I cannot log into my account as I don't have the two factor authentication code or access to previous managers email. How can I regain access?
If your account is setup with email codes, please contact your IT administrator to see if they can regain access to your previous managers emails.
Is there any way to skip the preview screen when publishing information updates?
Yes, we do have an option to speed up the process of publishing updates.
To enable this, please do the following after logging into your CMS account.
I was referred to Hinfo by another property. How can I record their referral details?
We are happy to hear you are joining our Hinfo service.
To record the referral details, please do the following after logging into your CMS account.
Where can we promote our property’s sustainability goals?
Your property can promote your environmentally sustainable efforts, by doing the following after logging into your CMS account.