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Support / Privacy

What happens to messages I send through the 'Ask Reception' instant messaging system?

All conversations you have with your property staff via our Hinfo service, are encrypted on our servers.

Only your device and your property's staff can see the message conversations.

On your departure, if you tap on the Leave button in the top right corner of the Home tab on your mobile device, it will forget the property you are staying at and delete all of its details, including your messaging conversations.

This function runs automatically for all guests using our app or website, 30 days after checking in with no action on your behalf.

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