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Support / Privacy

Am I personally tracked while using the Hinfo service, including by IP address?

From the very beginning, we designed our Hinfo service to respect your privacy to the same level as printed hotel compendiums.

Our service does record anonymous analytics to pass onto properties in a statistical manner, but none of the following details are recorded or tied to your usage:

If you use our Guest Messaging, Food and Drink Ordering or Guest Service Request features, we only record the first name and room number along with your messaging conversations and comments for only your stay. These details are automatically deleted after 30 days if not prior.

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