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Does Hinfo require a constant internet connection, like other online services, such as Facebook?
No not for the Hinfo apps, but Yes, for the Hinfo website.
When guests log into the Hinfo app for your property, it will save the majority of the information for offline use.
We have designed Hinfo to keep data usage to a minimum. This includes in the mobile apps, downloading images on-demand and keeping them on the guest's device (until they leave your property on the Hinfo service).
Webpages in the Hinfo app still require an internet connection through Wi-Fi or the guests own mobile data, but links provided in the app will be more direct to what guests are likely looking for, reducing the number of webpages guests would need to load and navigate through, therefore reducing data usage and effort for guests.
What smartphones, tablets and other electronic devices are compatible with Hinfo?
Almost all electronic devices with a screen and an internet connection can run Hinfo.
The Hinfo iOS app runs on the following devices running iOS 9.0 or later, with the latest version being iOS 13.
To check the current version of iOS installed on your device, from the home screen navigate to Settings -> General -> About and read the figure next to Version halfway down. If the number before the first dot shown is a 9 or higher, then your device is compatible.
The Hinfo Android app works on 99.4% of active devices as of January 2020.
To run the Android app, you need to run Android 4.1 Jelly Bean or newer on your smartphone or tablet and have the Google Play service installed on your device. The manufacturers that create Android devices include are but not limited to:
The Hinfo.com website works on any internet devices that has a web browser, including but not limited to:
Do I have to have the latest version of the Hinfo app to access the property and local area information?
App IT Byte continuously release updates for the Hinfo app on iOS and Android.
We rarely release a major app update that requires guests to update before entering a property in the app, but we strive to minimize the number of times this occurs.
Incremental updates that typically address bug fixes etc. are not compulsory updates for guests to continue using the service.
I want to use the Hinfo app, but my phone supports an older version of iOS or Android. What is the best method for me?
To see if the operating system on your iPhone or iPad can be updated, please go to the home screen then navigate to Settings -> General -> Software Update.
If the screen shows that an update is available, you would need to have at least 50% of the battery filled in your device and it's recommended you connect to Wi-Fi to download what is likely a large update. If the update say iOS 9.x.x or higher then Hinfo can be downloaded from the App Store after installing the update shown.
To see if the operating system on your Android smartphone or tablet can be updated, please go to the app drawer that lists all the apps on your device -> navigate to Settings -> Tap on About Phone or About Device -> Software Update -> see if an update is available. If the update says Android 4.1.x or higher then Hinfo can be downloaded from the Google Play Store after installing the update shown.
How up to date is the information I am viewing on the service?
Properties can provide unlimited information updates to Hinfo, therefore the details are as up to date as each property provides to us to display in the Hinfo app.
Something went wrong while using the Hinfo app or Hinfo.com website. It keeps happening repeatedly. How do I make the developers of Hinfo aware of this?
We appreciate your time to let us know about your technical issue. Please email us directly at [email protected] or fill in the form below.
How do I use Hinfo for the property we are staying at?
To use the Hinfo app on your iPhone or iPad please:
Alternatively, you can scan the QR code provided in your room/apartment with the default camera app on your device running iOS 11 or newer to skip steps 1-5 above.
To use the Hinfo app on your Android smartphone or tablet please:
To use the Hinfo website, please go to www.hinfo.com and follow the on-screen prompts.
How much internet download does Hinfo require?
We strive to make the Hinfo app as small as possible for internet download.
Our Hinfo app is around 5-10MB to download depending on the device you are using.
Does Hinfo work on both Wi-Fi and mobile/cellular data?
Yes, Hinfo works on any network that provides an internet connection.
Do I have to enter the property every-time I use the Hinfo service?
It will ask you to enter the property you are staying at in the Hinfo app.
After this first time at each property, the Hinfo service will remember which property you are staying at until you tap on 'Leave' from the Home tab or Settings screen in the Hinfo service.
The Hinfo service will automatically make you leave the property after 30 days.
Should I be using the Hinfo app or the Hinfo.com website?
We encourage users to use the Hinfo app for the best experience possible, but there are use cases for which the Hinfo.com website is the better alternative.
If you are staying at the property for a single night or are using a non-iPhone/iPad/Android device, then the Hinfo.com is most ideal for your use case.
When I have checked out of the property, do I need to do anything in Hinfo?
It is best practice to open the Hinfo app or website again and tap on 'Leave' in the Home tab or on the setting screen.
If you forget to do this, we will do this automatically for you, 30 days after you used Hinfo at that property.
I cannot enter the property I want to, repeatedly. How do I solve this?
We recommend you check with the reception at the property you're staying at to see if other people are having similar issues.
If you are still having issues, please email us at [email protected] or fill in the form below.
Is there any cost to use the Hinfo service?
There is no cost to guests to use the Hinfo service.
Our service is monetized directly from the property's management when they join our Hinfo service.
Is Hinfo GDPR compliant?
We take a privacy focus towards everything we create.
We are not fully GDPR (General Data Protection Regulation) compliant, but we are working towards being fully compliant.
Multiple services we use to run our service, including Google Analytics, are already fully compliant.
What happens to messages I send through the 'Ask Reception' messaging system?
All messages sent through the Ask Reception service are only readable by the allocated computer at the property's reception and on the device each guest independently sends and receives messages from.
If you bring an iPhone and iPad to the property for example and use Hinfo on both devices, the device you send a message on is the same device you'll receive responses on only, unless you send a separate message from another device.
All conversations between your device and reception via the 'Ask Reception' messaging system will delete automatically when you tap on 'Leave' in the Home tab or Setting screen in the app or 30 days after you sent the first message to reception.
What data will be recorded about my usage of the Hinfo service?
The details we record about guest usage are minimal and cannot trace back to a single user or device.
These are the details we record every time a guest uses the service:
These details help to give us a better understanding as to how guests are using the service and what changes we'd need to make to further improve the Hinfo service.
These are some details we DO NOT collect:
Any of the statistical details we collect are not shared with any 3rd parties and are entirely for internal use only.
Is anything I do on Hinfo shared with 3rd parties?
We share no details with 3rd parties.
Viewing webpages in the Hinfo app or linked too from the Hinfo.com website, may cause these websites to record your visit in their analytics, which is entirely separate from our Hinfo service.
When I give permission, does Hinfo record my current location in a database while I'm using it?
Hinfo does not record your guests GPS coordinates on our internal analytics database.
We load any details with GPS coordinates into the Hinfo app itself and the app independently determines the closest location when you're entering a property.
We also do not record your current location when used on the map in 'Near Me'.
Our property has multiple room types, including 2 Bedroom Apartments, Penthouses and more. Can I set this up for my property?
Yes. You can provide separate Room Details for up to 10 different types of rooms at your property.
How do we update our property contact details or information provided to our guests?
To update your details please login to our Hinfo CMS with your Hinfo Member ID/email and the password you created during the setup process or updated since then.
Once you publish details via the Hinfo CMS via the 'Publish All' button, guests will receive the information updates immediately.
Do I need to provide room numbers for each room type at our property?
We do not require each room/apartment number at your property to be provided.
All we require is the total number of rooms/apartments at your property for billing purposes.
How many places and events can I list in the Near Me section?
The Hinfo service allows up to 50 places and 50 events in the Near Me section.
We see Near Me as a recommendation list for places and events you would suggest your guests visit during their stay.
E.g. you might recommend the Italian restaurant around the corner instead of the one two blocks away, because of its food, service and/or proximity to the property.
How long does it take for information updates to be available to guests?
Information updates are available to new and current guests, typically within a minute.
I cannot login to update our details or access 'Ask Reception' to respond?
Please let us know via email at [email protected] or by filling in the form below.
Please make sure to include what device you are using, if it is the app or website (which web browser you are using) and which property you are staying at.
How do our guests access the relevant information for our property through Hinfo?
Guests will find an instruction sheet at reception or in their rooms, prompting them to either:
Each property can decide whether to use the instruction sheet at reception or in guest rooms.
Guests will enter your property via their current location or searching your property name as provided to them on the instruction sheet and tap on the room type, they checked in for (where applicable).
Once guests have the Hinfo app on their smartphone or tablet, they will only need to enter your property again for future stays or at other properties.
Do all our guests access our property and local area information the same way?
Yes, every guest accesses your details in the same way with no unique credentials for each guest.
How much down-time does the Hinfo service have?
If Hinfo needs to be taken offline for maintenance etc., we will keep this to a minimum and provide as much warning as possible.
My guests cannot access our property on the service. What can I do?
Please let us know via email at [email protected] or by filling in the form below with as much detailed information as possible, including the device you are using.
Why is Hinfo a subscription-based model?
There are multiple benefits in switching to a subscription-based model, while also upgrading to digital hotel compendiums.
We recommend viewing our blog post covering this subscription-based topic.
How is payment carried out for a Hinfo membership?
We will email invoices to your property on an annual or monthly basis, depending on which you choose.
Your first invoice will be emailed to you after setup is completed and will include the initial setup.
Do we need to upgrade the Wi-Fi at our property before offering Hinfo to our guests?
The speed of the Wi-Fi available at the majority of the properties today will be sufficient for the Hinfo service.
We strive to make our Hinfo app and all files smaller, to make it faster to download on slower internet connections.
With the Hinfo iPhone app requiring 10MB to download from the App Store, on a Wi-Fi connection at 10Mbps it will only take 12.5 seconds to download.
How much mobile/cellular data will guests need to use during their stay in Hinfo?
When a guest is staying at your property, we expect them to use up to 15MB of data during their stay depending on the length, usage of the service and any additional webpages viewed in the app.
Guests can also use their mobile/cellular data if they want to download/update the Hinfo app, therefore we expect most people won't need to use more than 30MB of data for Hinfo alone, during their stay.
Since Hinfo can be used on your property's Wi-Fi, the guests own mobile/cellular data or on any other public Wi-Fi network, every guest will be unique in how much data they use on each network.
How easy is it for people to download the Hinfo app?
There are multiple ways for people to get to the Hinfo app to download it:
Executing any one of the ways above will result in reaching the same screen to then install the app off the correct App Store for their device.
With your continual development, how often are you rolling out app updates?
We do not make promises on how many updates we release because of variables involved.
For context, we provided 20+ updates on iOS and Android separately in 2019.
If your query is not answered in either the guests or properties tabs above, please send a message here and we will get back to you shortly.
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