Guest Compendium That Respects Their Privacy
Hinfo was designed from the very beginning to not invade your guests privacy.
Hinfo acquires the biggest benefit of traditional printed compendiums from the 20th century and is implemented into our 21st century digital solution.
We Do Not Monetize Any Guests' Data
We strongly believe in the following phrase:
"If you are not paying for the product, you are the product!"
Our service is free for guests to use, with all of our revenue coming from every property, that joins our service on a subscription model basis.
With people becoming more privacy oriented, we purposely developed our service to not need to invade your guests privacy.
When Apple released iOS 14.5 with their App Tracking Transparency (ATT) privacy feature, 96% of US iPhone users surveyed and 88% of iPhone users worldwide, chose to opt-out for all apps on their devices, immediately following the launch.
Data We Do Collect
We do record anonymous analytical data as to how guests at every property are using our service.
The type of details we do collect include:
- Section Views
- Features Used (E.g. Phone or Get Directions to Local Attraction)
- Platforms Used
- Operating System Version Used (for internal development only)
- Timestamp for Each
- Any messages sent via our Ask Reception Guest Messaging Service.
Many of these details are available for property management as each respective property to view only.
All details available for property management to see are on a statistical basis, to keep full anonymity for guests.
Hinfo does not collect any personal details from guests including:
- Phone Numbers
- Social Media Account Details
- Email Addresses
- GPS Coordinates (including when selecting a property)
- Photos and Camera Access
Private Guest Messaging
Our Ask Reception Guest Messaging Service built into Hinfo also reflects your guests privacy.
Guests only need to provide their first name and room number when deciding to use this service.
When a guest taps on 'Leave' in the Home tab, this will also delete any messages sent.
All message conversations are deleted automatically 30 days after the last message is sent.