× Home Benefits How It Works Blog Our Clients About Sustainability Accessibility Privacy Pricing Support News Contact CMS Login Select a Property
Hinfo Logo


How It Works


Our Clients


Select a Property
Hinfo Logo Select a Property

≡ Menu

Hinfo Logo Select a Property

New Support Website for Guests and Management

📆 March 17th 2022 - 2min read

URL Icon Email Icon LinkedIn Icon Twitter Icon Facebook Icon
Support Website on Dell Monitor with Bokeh Background

Today we are announcing a major revamp to our support website for Hinfo member properties and guests.

We have invested the time and effort to upgrade this support website, to cater for 4 types of users.

Many surveys regarding self-service support options and knowledge bases, show that most people would rather seek assistance without having to contact businesses directly.

According to a Microsoft survey, 86% of consumers expect an online self-service option and two-thirds would utilize this option first before contacting the company directly.

At the time of launch, our new support website contains almost 200 frequently asked questions for both your property staff and guests.

Guest can access the support website at any time via the respective link the App Stores or via the Settings screen in the Hinfo app in our latest minor update.

One major component to this release is a detailed guide for all steps involved (and express options) in the initial setup, to help guide you with adding the correct details into each section, provide estimated timeframes for each section and how we can speed up this setup process for you at no additional cost.

During this major revamp, we also implemented the following features:

We will continue to be improving this new support website into the future, with additional Q&As and more.

Our new support website is available now and can be accessed via hinfo.com/support.

You May Also Like

Support Website on Dell Monitor with Bokeh Background

Multiple Support Options

Offline Support

Offline Support

How To Inform Your Guests About Hinfo

How To Inform Your Guests About Hinfo

Man using Hinfo on iPhone Outside

Digital Guest Solutions - Beginner's Guide

Learn more about our guest digital compendium and how it compares to other solutions on the market.

Please provide your email below and we will send you a copy of this free guide shortly.

We will not pass on your email to any 3rd parties.

Upgrade Today

Hinfo on iPhone and iPad Tilted

To enquire about our Hinfo service or request access to our demo, please provide your details below and we will contact you shortly.