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Why is Minimal Internet Usage Important for Guest Digital Compendiums?

12min read

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Person Using Hinfo on iPhone in City

When it comes to doing anything online from watching videos, to streaming music, to viewing webpages like this, there are always two main factors that determine how quickly it downloads to your device.

Download Speed

This is largely dependent on the type of internet connection you have which is any one of:

Wi-Fi connections in most cases have a slower speed than a cable-based connection, due to factors such as:

4G cellular connections available through networks like AT&T, Verizon, T-Mobile, Telstra, Optus, Vodafone etc. has a much faster connection, unless you are in very crowded environments, such as a football stadium. These scenarios will not be an issue after 5G internet gets mass adoption, which every major phone network in the world has already begun rolling out.

Your internet speed is defined as megabits per second or Mbps for short. The higher this number is, the faster the internet is. To put it simply, a 50Mbps connection is 2 times faster than a 25Mbps.

Here are the quick statistics for maximum theoretical speed and real-world speed via each connection type, that your guests are to likely use during their stay.

Connection Type Wi-Fi (802.11ac) 4G LTE Cellular 5G Cellular
Maximum Theoretical 1,300Mbps 150Mbps 4,200Mbps (mmWave 5G)
Real-World Speeds Up to 200Mbps 20Mbps 100-600Mbps on Telstra 5G in Sydney, Australia.

These real-world speeds are dependent on having no obstructions or heavy traffic in your area. For Wi-Fi real world speeds, it also depends on your internet service provider's (ISP) speed that you are paying for.

Download Size

The size of what you are downloading is largely dependent on the type of files you are downloading and how detailed they are.

For example, the download size of a 2-megapixel image is nothing compared to a 1080p video, as the image is a still shot, whereas videos have anywhere from 24 to 60 frames per second (FPS), which acts as images per second.

For our Hinfo Guest Digital Compendium, we have some control on the amount of download that is required from your guests end.

We are always striving to make our service more efficient, which makes everything download faster on your guests own devices, regardless of the type of internet connection they are using.

Since launch, we have been aiming to reduce the download required by guests for the following scenarios, without compromising the guest experience:

App Downloads Comparison

Popular App Icons on Android Home Screen

Here is a comparison for how our little download our Hinfo app uses, compared to other popular apps the majority of people use regularly.

Only the app downloads are listed and does not include any internet data usage when using them.

Apple does not list the download size on the App Store, but rather the amount of storage it takes up on people's devices.

App iPhone and iPad (Install Size) Android (Download Size)
Hinfo 17.3MB (4.1-15MB to download on iPhone/iPad model used) 5.5MB
Facebook 251.6MB 53.29MB
Twitter 121.7MB 18.46MB
Instagram 144.4MB 32.56MB
YouTube 216.6MB 32.58MB
TikTok 190.8MB 66.40MB
Facebook Messenger 56.2MB 41.94MB
WhatsApp 88.1MB 24.97MB
Snapchat 195.4MB 58.10MB
Zoom Cloud Meetings 70.4MB 28.83MB
Netflix 67.5MB 16.05MB
Disney+ 78.5MB 13.32MB
Spotify 151.0MB 25.61MB
Uber 298.0MB 54.07MB
Uber Eats 221.4MB 42.40MB
DoorDash 98.1MB 22.76MB
eBay 209.1MB 28.00MB
Reddit 112.6MB 37.65MB
MyFitnessPal 145.5MB 27.97MB
Commbank (Australian Bank) 153.7MB 45.22MB
Google Maps 186.3MB 31.95MB
My Telstra (Australian Phone Network) 165.3MB 41.85MB

All figures are as of mid October 2020.

The iPhone install sizes are based on an iPhone X running iOS 14.0. Newer models of iPhone will have smaller app downloads, due to only the latest versions of iOS being supported on that device.

The Android download sizes are based on a Samsung Galaxy S8 running Android 9.0 Pie. For the majority of Android devices out there, there is very little difference in download between each type of device.

Any app updates provided on Apple devices have to be downloaded in full (at the time of writing), but Android only downloads the changes made, since the version you have currently installed.

We encourage properties to recommend their guests to keep the Hinfo app on their devices, since it takes up so little space. This will allow guests to be ready for the next property they stay at, to only need to look up the property they are staying at, without needing to go through the extra steps redownloading the app.

This process is done the same way as some for example, keeping the Uber app on their smartphone for when they next need a ride.

For guests using the app, after download Hinfo typically requires anywhere between 1-30MB to download your property's details offline. During any guests stay, depending on the duration, the data they could use depending on the amount of data for viewing webpages and videos in the app.

App Download Times

As explained at the top of the blog post, one of the big factors of how long it takes to download content from the internet, is how fast the download speed is.

When you combine the download speed and download size together, it will help you get a more thorough idea as to how long it would take to download.

If we take the app downloads from earlier, we can get a more thorough idea how long it will take to download. The basis of all figures below is on a 10Mbps download speed that does not vary during the process.

App iPhone and iPad (Install Size) Android (Download Size)
Hinfo 8 seconds (based on our average download size) 4.5 seconds
Facebook 3mins 21 seconds 43 seconds
Twitter 1mins 37 seconds 15 seconds
Instagram 1mins 56 seconds 26 seconds
YouTube 2mins 53 seconds 26 seconds
TikTok 2mins 32 seconds 53 seconds
Facebook Messenger 45 seconds 34 seconds
WhatsApp 1min 10 seconds 20 seconds
Snapchat 2mins 36 seconds 46 seconds
Zoom Cloud Meetings 1min 20 seconds 23 seconds
Netflix 54 seconds 13 seconds
Disney+ 1min 3 seconds 11 seconds
Spotify 2mins 1 second 21 seconds
Uber 3mins 58 seconds 43 seconds
Uber Eats 2mins 57 seconds 34 seconds
DoorDash 1min 18 seconds 18 seconds
eBay 2mins 47 seconds 22 seconds
Reddit 1mins 30 seconds 30 seconds
MyFitnessPal 1min 56 seconds 22 seconds
Commbank (Australian Bank) 2mins 3 seconds 36 seconds
Google Maps 2mins 29 seconds 25 seconds
My Telstra (Australian Phone Network) 2mins 12 seconds 34 seconds

All calculations are completed here. https://downloadtimecalculator.com

Please note the app download sizes are smaller than the install sizes listed in the original table, but all calculations are treated as though that's the app download size for consistency reasons, since the iPhone app download sizes are not public listed on the App Store.

The Digital and Contactless Step

We recognize that the difference between our solution and others on the market, is that there is an additional step on the guest's part, before accessing the details.

This step is necessary, when providing a fully contactless solution to your guests and you would want this process, to be as quick as possible.

The longest components of this process relate to the time to download our app or visit Hinfo.com and then the time to download the property details.

By minimizing the amount of download required for each of these steps, will make this process faster for all guests, regardless of the internet speeds available to them at the premises.

To see how fast the internet speed is for you, in your area, via any type of internet connection, we recommend using the Speedtest website or the Speedtest app.

In this increasingly digital world, every piece of software, document and multimedia file should always be striving to be as efficient as possible. This will make the internet faster for everyone, regardless of the type of connection they have, while also reducing the amount of traffic on the network leading to a more reliable network.

We are doing our part with the Hinfo service, so you can have the peace of mind that the extra step on the guest's part, to receive all of the benefits of our service, is as minimal as possible.

To get started with our easily accessible Hinfo Guest Digital Compendium, please send us an enquiry via the form below.

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