How To Inform Your Guests About Hinfo
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7min read
In today's hyper-connected world, your guests arrive with their smartphones, tablets, and laptops in hand, expecting seamless access to information.
Hinfo meets this demand by offering an innovative, device-friendly solution that replaces traditional in-room resources, like printed hotel compendiums, with a modern, digital alternative.
This shift isn't just about going paperless—it delivers tangible, real-world benefits for both your property and your guests, including:
- A fully mobile and contactless experience,
- Personalized access for every guest to property and local area details, and
- The ability for guests to view this information wherever they are—by the pool, at reception, or even off-site.
Ensuring every guest can effortlessly access your property details via our mobile app or website requires two key steps:
- Letting guests know your property is a Hinfo member, and
- Making it easy for them to connect on their preferred device and platform.
How to Inform Your Guests
Your property can choose to setup one or multiple options below.
Printed Promotional Material in Guest Rooms
We provided every property joining our Hinfo service, a personalized copy from our Promotional Material Generator, which quickly explains to your guests how to access it.
You can also create an optional Guest Navigation Sheet which explains the basic navigation of our Hinfo service, to guide your guests to the right section to look up details, should they require it.
We highly recommend every property promotes our service using any of our promotional material in guest room room at minimum.
Printed Promotional Material at Reception
We also recommend placing a copy from our Promotional Material Generator on your reception desk.
When there is a queue at reception, this is an ideal situation for guests what are at check-in to gain access while they wait to be served.
For guests that already have the Hinfo mobile app installed on their smartphones, they will already be familiar with how to access each property's details and this sign will be enough to get them to do it, while waiting in-line.
Verbally at Reception During Check-In
While engaging with your guests during check-in, you also briefly mention our Hinfo service and how to access it.
This will allow you to verbally communicate with your guests some of the details listed that you feel are of most use to them.
If you have a family with children checking in, you may want to highlight that Hinfo includes details about the local tourist attractions the parents may want to take their kids too.
Email Booking Confirmation
Mentioning Hinfo during your booking confirmation emails has become a growing trend for member properties using our service.
This is a popular method for holiday home groups, so they can guarantee every guest has been informed about Hinfo, even before they arrive.
You can include a direct link to your property (or each holiday home) on our Hinfo website, or links to download the Hinfo mobile app and load your property instantly after installing.
Immediately After Connecting to Guest Wi-Fi
Some hotels also setup their guest Wi-Fi to display a confirmation screen after successfully connecting, which you can include a link to load your property directly.
With 65% of guests connecting to Wi-Fi within 7 minutes of arrival, this is an ideal time to connect them to your property and local area details.
We recommend setting this up as a dedicated button on the Guest Wi-Fi confirmation screen, which will then direct guests straight to your property on our Hinfo website.
This approach will work on any internet-connected device with a web browser, including smartphones, tablets, laptop computers etc.
Pre-Arrival SMS
In the immediate days before your guests arrive, you might already be sending them an SMS confirming their booking and any special requests like early check-in.
This is also a great opportunity to provide a link to load your property directly in the Hinfo mobile app or on the website instantly before they arrive.
All Ways Guests Can Access Hinfo
After informing your guests about our Hinfo service, your guests can access your property and local area details on their own device of choice.
This can be achieved via any one of the following:
App Store Search
Our own internal analytics show that this is the most popular way for guests to access our Hinfo service.
Coming back to search, the statistics available to us from Apple and Google directly also say the overwhelming majority of guests that view the Hinfo listing in each App Store and download the app, had found it from each App Stores search bar.
This is likely the most common method for guests use to access our Hinfo service, since mobile apps offer more benefits than a mobile website and the go to option for everyone is searching for any app by name after receiving a recommendation.
Scan QR code on Promotional Material Sheet/Tent Card or Attached to Room Key
Our promotional material includes details on how to find your property via our mobile app and website.
In addition to these steps being listed, we also provide a QR code which your guests can scan with their smartphones and tablets and it will automatically load your property on Hinfo in either our mobile app (for the correct guests platform) or on our website.
Many Android smartphones on sale today allow for scanning QR codes with the default camera app and every iPhone and iPad actively used today supports QR codes in the main camera app.
Booking Email Confirmation
Every guest that books a room at your property online, receives a booking confirmation email either directly from your property's website or from one of many 3rd party websites such as Trivago, Booking.com, HotelsCombined etc.
You can provide a direct link to your property listing on our Hinfo website in this email, or links to download the Hinfo app for iPhones, iPads and Android devices.
Current Location or Search via Name
For guests that do not load your property automatically via a QR Code or link provided, they can access your property's details via one of the following methods.
Current Location: When your guests are on-site and have given permission to use precise location services, they can tap on the Current Location button and will display the properties that are in close proximity of.
All property details then start downloading for use offline immediately for guests using our mobile app.
Search via Name: Your guests can also search for your property via your property's name.
Guests will be provided with a list of results that match the search term they provided and will start downloading details immediately after tapping on any property listed.
Your guests only need to enter 3 or more characters from your property's name, for it to appear in the search results.
With Hinfo’s mobile-based solution, easily accessible on each guest’s preferred device, transitioning from traditional hotel compendiums to our modern, 21st-century digital platform has never been simpler. Along with this seamless shift come numerous additional benefits designed to enhance the guest experience.
Ready to upgrade to the Hinfo Guest Digital Compendium? Send us an enquiry below to get started!
Date of Publishing: 31st March 2020
Date Last Updated: 18th December 2024
