How to Create a Multilingual Guide That Actually Works for International Travellers
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4min read
International tourism has surged post-pandemic, with global arrivals nearly reaching pre-pandemic levels and continuing to grow. Offering multilingual guest compendiums helps properties cater to this diverse influx of travellers.
The Challenge
Traditional printed compendiums and some digital solutions only allow for English details to be distributed to all guests, for technical, logistics and/or financial reasons.
This alienates international guests and makes it harder for them to understand the basics, including how to connect to the property Wi-Fi, check in/out times, any policies in place and how to use various on-site amenities.
Why Multilingual Matters
The demand for multilingual compendiums is increasing as they enhance accessibility, support inclusivity, and help guests feel more confident by making essential information clear and accessible to diverse audiences.
Accessibility: Having all property and local area details available in each guests own language, gives them the ability to access and fully understand both the key and in-depth details provided.
Comfort: With all details pre-translated and instantly available to guests, eliminates the need for guests to rely on any external translation tools (such as camera translations) during their stay.
Inclusivity: Recognising multiple languages helps non-English-speaking guests to feel acknowledged and welcomed, regardless of background or language preference.
Digital Solution
Any digital hotel compendium that supports multiple languages, should make it easy for guests to switch languages within a single, intuitive interface.
While many solutions require guests to manually select a language on first access, Hinfo automatically detects the guest's device language and displays property information in their preferred language, where supported.
This not only saves time but also reduces friction, ensuring guests immediately feel comfortable and understood.
Practical Setup Tips
Now that we've outlined the benefits of multilingual support and the solutions available, let's look at how you can implement it at your property.
This can be achieved either manually, by creating and managing translations yourself, or automatically, using platforms like Hinfo that automatically translates all guest information and delivers content seamlessly.
Both approaches ensure your guests can access essential information in the language they are most comfortable with, enhancing their overall experience.
Manual:
Mobile-based digital compendiums typically come with a content management system (CMS) that allow you to enter all your property and local area details in English.
Hinfo includes a dedicated Languages section that allows you to enable any/all of the 18 languages supported, in addition to English.
After enabling, navigating back to each section in the CMS, will now allow you to select each language to enter their respective details. For example, clicking on Traditional Chinese under the Room Type details heading, will show the editable slots for Traditional Chinese room details.
This allows you full control over entering details in each language, with the confidence of knowing the correct details are being entered for its corresponding language.
Automatic:
Hinfo also allows for automatic translations for all languages supported!
This optional add-on is a more cost effective and major time saving option compared to hiring translators, without sacrificing quality translations.
"Hinfo Auto Translate makes Supporting Multiple Languages Viable!"
Setting up Auto Translate for any language(s) only takes 4 steps and can be completed within a couple of minutes.
- Login to your Hinfo CMS account to manage your details from the back end.
- Navigate to the Languages tab in the side menu.
- Click on the checkbox next to each language under the Auto Translate heading that you want to enable and click on Save.
- After entering all other details, be sure to publish an information update so all details can be translated before being viewable by guests.
Compared to manually translating and entering details for each language, Hinfo Auto Translate represents a 92% saving on average upfront per language and also covers translating information updates on demand.
Benefits of Multilingual Guest Directories
As international travel becomes more diverse, multilingual guest directories are no longer a nice-to-have — they are a practical tool that directly impacts the guest experience and commercial performance of a property.
Here are few of the top benefits from supporting multiple languages.
Better Reviews: Solving queries from all guests without any language barrier, can contribute to more 5-star ratings for your business when requested.
Fewer Misunderstandings: By providing details to guests in their preferred language, they are more likely to understand your property's policies and how to use the various amenities available, without asking your front-desk staff for further clarification.
Higher Guest Satisfaction: Allowing all guests, whether they are a local or tourist, to be self-sufficient can result in higher overall guest satisfaction from those that like to be independent during their stay.
Increased RevPAR: Hinfo allows your property to utilize its included in-room food ordering system or other various features like Immediate Push Notifications, to cater for multiple languages. This can increase engagement and therefore increases revenue per available room.
By prioritising inclusivity through digital guest tools, hotels can better serve a global audience while strengthening satisfaction, loyalty, and long-term revenue performance.
To request a demo to view in any language in your own time, or a copy of our beginner's guide, please send us an enquiry below.
Date of Publishing: 13th July 2026
