Secure Details
Guest Mobile App, Website and PWA
Secure Details allows your property to hide certain information and restrict access to specific services, ensuring that only your guests can use them.
All features and restrictions on this screen are optional.
You can lock the following features until guests are verified:
- Submitting Food and Beverage Orders
- Submitting Guest Service Requests
- Starting a messaging conversation with reception staff
- Viewing secure details in the Property Details tab
This feature is designed to hide access codes for on-site facilities, including but not limited to gyms at hotels or gates at holiday homes.
Guests only need to verify their identity once per stay, which can be done through any of the enabled methods.
Access Password
We allow properties to create access password to unlock all sensitive details.
This is required for all properties utilising this feature.
The access password can be set individually for each room type and can either be short and numeric, or lengthy and alphanumeric with special characters (e.g. 1234 or SeCur3P4$Sw0Rd).
The more secure the password is, the more secure your details/services will be.
This password is only required once per device from your guests during their stay and will unlock all other features at the same time.
This step is optional and only needed when they want to use any of the secured sections.
To view sensitive compendium details, guests can tap the padlock icon in the top right corner of the Property Details tab and enter the access password.
Finding Property via Current Location (Optional)
You can allow guests to skip this process entirely, if they search for your property via the Current Location button on the initial search screen, either via our mobile app or website.
Viewing Property on Website via QR Code Access (Optional)
You can allow guests to skip this process entirely, if they access your property's details on our website, by scanning the provided QR code for your property (and each property separately for holiday homes).
This is only recommended if the QR code is provided in your guest rooms only, or inside each holiday home.
