Guest Service Requests

How It Works

You can manage various guest requests through the Guest Service Requests tab in your property's CMS (Content Management System) account. You can create specific headings for each type of request.

Guests can simply tap the related button you named, enter their preferences, and submit their requests to your management team.

Your management will receive these requests through a dedicated interface and can choose to accept or decline them as they come in.

Guests will receive push notifications (if opt-in via our mobile app or PWA) and can check the status of their previous requests in the app.

Integrated Throughout the App

Rather than providing a separate interface for guests to view all these services, you can assign a dedicated heading in any of the following for it to appear alongside:

• Property Details Headings
• In-House Restaurants
• Immediate Notifications
• Scheduled Notifications

This results in a more contextually relevant interface, without having multiple functions related to the same topic being separated.

For example, you can have a button to request a time for your on-site tennis court, underneath the Tennis heading in Property Details section.

Adaptable to Multiple Use Cases

There are a few types of uses cases for guest services requests, that can easily adapt to any property type and the on-site facilities/services they offer.

Room Cleaning Requests, Towel Change or Pillow Change etc.

• If a guest wants to have their towels changed, a firmer pillow or even want their entire room cleaned in the middle of their stay, they can now inform your management with ease.
• By sending a request in the guests own time for any of these to your management, allows you to also acknowledge and respond in your own time.

Tennis Court Hire

• If your property has an on-site tennis court, you can include a Book a Time button or similar, to allow guests to send their preferred time for you to accept or provide a similar time that is available.
• You can also include details within the request screen, to let guests know you can provide racquets and balls (if you do provide them) by leaving a comment.

Spa and Massage Appointments

• If your resort offers spa and/or massage sessions, you can promote this to your guests and allow them to request a time for your management to confirm.
• You can communicate to the guests what they need to bring to the appointment and how early they need to arrive before their scheduled time.

Book a Table at Your In-House Restaurant

• You can increase bookings at your property's restaurant by making it easy for guests to request their preferred time and how many guests dining for that booking.