Guest Service Requests
Guest Service Requests, allows your guests to ask your management for additional amenities to be delivered to their room and/or request a time for various on-site services/facilities.
Guest Service Requests can be applied to multiple sections in the Hinfo app.
Our Hinfo CMS has a new section catered to managing many types of requests.
You can then assign each request to appear alongside any one of the following:
- Amenities Headings (Property Compendium Details)
- In-House Restaurants
- Scheduled Notifications
- Immediate Notifications
Your management/reception staff will receive all requests via a dedicated interface in your property's CMS (Content Management System) account.
There are a few types of uses cases for guest services requests, that can easily adapt to any property type and the on-site facilities/services they offer.
Room Cleaning Requests, Towel Change or Pillow Change etc.
If a guest wants to have their towels changed, a firmer pillow or even want their entire room cleaned in the middle of their stay, they can now inform your management with ease.
By sending a request in the guests own time for any of these to your management, allows you to also acknowledge and respond in your own time.
Tennis Court Hire
If your property has an on-site tennis court, you can include a 'Book a Time' button or similar, to allow guests to send their preferred time for you to accept or provide a similar time that is available.
You can also include details within the request screen, to let guests know you can provide racquets and balls (if you do provide them) by leaving a comment.
Spa and Massage Appointments
If your resort offers spa and/or massage sessions, you can promote this to your guests and allow them to request a time for your management to confirm.
You can communicate to the guests what they need to bring to the appointment and how early they need to arrive before their scheduled time.
Book a Table At Your In-House Restaurant
You can increase bookings at your property's restaurant by making it easy for guests to request their preferred time and how many guests dining for that booking.