Guest Messaging
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2min read
Most people today, prefer to send a text-based message rather than make a phone call.
Our 'Ask Reception' Guest Messaging service built into Hinfo, allows your guests to communicate via text-based messaging with your property's reception staff during their stay with any questions they may have.
For holiday homes, our guest messaging service is renamed to 'Ask Guest Services'.
How It Works
Guests can send a message to your property's reception from the Hinfo mobile app or website after providing only their first name and room number for point of reference by you.
Your management will be able to see and respond to guest messages, via a dedicated interface within your property's CMS (Content Management System) account, which is created for you upon joining.
With permission from each guest using our mobile app, they will receive a push notification instantly after you send your management send a response.
Benefits of Our Implementation
Our guest messaging service, unlike most instant messaging services, does not require your guests to create an account with an email address/phone number and password, just to ask a simple question.
This service is designed to reduce the number of guests needing to visit reception during their stay for simple questions and gives your reception more flexibility when it comes to responding during peak times (including check-in time).
Your management can also assign a designated username (email address) and password for only your reception staff to use, to respond to guest messages via hinfo.com/askreceptionlogin, without the need to hand over your CMS account details.
We have also integrated our Auto Translate service into our guest messaging service, which allows you to have multilingual conversations with your guests in their preferred language.
Private Guest Messaging
All conversations with guests stored on our servers are encrypted to help protects your guest's privacy.
Our business model for Hinfo does not relying on monetizing any data about your guests, including their conversations with your staff.
