Ask Reception Guest Messaging
2min read
Most people today, prefer to send a text-based message rather than make a phone call.
The 'Ask Reception' Guest Messaging service built into Hinfo makes this possible.
Guests can send a message to your property's reception from the Hinfo app or Hinfo.com website by providing only their first name and room number.
Our 'Ask Reception' service, unlike most online messaging services, does not require your guests to create an account with an email address or phone number and password.
As its a message based service, this gives your reception staff the flexibility for when to respond at peak times.
You can also assign a designated username and password just for your reception staff to use only for responding to guest messages.
Use Cases
If guests want to ask your reception staff a question that is not urgent, they can send a message through the service instead and you can encourage your guests to do this.
Your reception staff may be swamped with guests at check-in time. Our messaging service allows you to respond to guests when possible, giving the best service for all guests at all times.
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