Guest to Staff Messaging
Guest Mobile App, Website (with no notifications) and PWA
Most people today, prefer to send a text-based message or do an online live chat, rather than make a phone call.
Our Ask Reception Guest Messaging service built into Hinfo, allows your guests to communicate via text-based messaging with your property's reception staff during their stay with any questions they may have.
For holiday homes, our guest messaging service is renamed to Ask Guest Services.
How It Works
Guests can easily message your property's reception staff using the Hinfo mobile app or website by simply providing their first name and room number. Only the first name is required for guests at holiday homes.
Your management team can view and respond to these messages through a dedicated interface in your property's CMS (Content Management System) account, which is set up when you join.
Staff can access this interface from both desktop computers and their own smartphones.
With guests' permission, they will receive instant push notifications when you respond to their messages, if they are using our mobile app or Progressive Web App (PWA).
Benefits of Our Implementation
Our guest messaging service makes it easy for guests to ask simple questions without needing to create an account or provide an email and password.
This built-in service helps reduce the number of guests visiting reception for quick inquiries, giving your staff more flexibility to respond during busy times, like check-in.
Your management can set up a designated username and password for reception staff to use, ensuring that your CMS account details remain secure.
Additionally, our Auto Translate service is integrated into the messaging system, allowing you to have conversations with guests in their preferred languages.
Private Guest Messaging
All conversations with guests stored on our servers are encrypted to help protects your guest's privacy.
Our business model for Hinfo does not relying on monetizing any data about your guests, including their conversations with your staff.
