Ask Reception Guest Messaging
3min read
Most people today, prefer to send a text-based message rather than make a phone call.
Our 'Ask Reception' Guest Messaging service built into Hinfo, allows your guests to communicate via text-based messaging with your property's reception staff during their stay with any questions they may have.
Guests can send a message to your property's reception from the Hinfo mobile app or Hinfo.com website after providing only their first name and room number for point of reference by you.
Our guest messaging service, unlike most online messaging services, does not require your guests to create an account with an email address or phone number and password just to ask a simple question.
As its a message based service, this gives your reception staff the flexibility for when to respond at peak times.
All messages on our servers are encrypted and guests using the app will receive a push notification when your reception staff respond to messages.
Also, you can assign a designated username and password just for your reception staff to use, only for responding to guest messages.
For holiday homes, our guest messaging service is renamed to 'Ask Guest Services'.
Use Cases
If guests want to ask your reception staff a question that is not urgent, they can send a message through this service and you can encourage your guests to do so.
Your reception staff may be swamped with guests at check-in time. Our messaging service allows you to respond to guests when possible, giving the best service for all guests at all times.
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