Emergency Details
Guest Mobile App, Website and PWA
When guests are off-site and need quick access to dentists, doctors, pharmacies, and more, Hinfo makes it much faster.
This is especially helpful for guests unfamiliar with the area.
Fire Safety and Evacuation Guidelines
In the case of a fire evacuation on-site, providing your guests additional ways to access your evacuation guidelines, including the rendezvous point will make the situation less stressful for everyone.
Along with the map on the back of guest room doors, you can also include it in the digital compendium for guests to use when they're by the pool, on the tennis court, or elsewhere on-site.
Local Medical Services
Providing details for each relevant local medical service you wish to recommend to guests, shows your level of commitment to look after your guests at every stage during their process.
In addition to other local services including Airports, Banks, Places of Worship etc., you can provide details for each of your following recommendations:
- Dentist
- Doctor
- Hospital
- Optometrist
- Pharmacy
You can include the name, address, website, phone number, opening hours, and whether a hospital has an emergency department.
Guests can quickly call ahead, make appointments, and get driving or walking directions to these locations.
Natural Disasters
If your local area is subject to natural disasters, you can inform guests on how to respond, wherever they are.
You can provide details for all these types of natural disasters.
- Bushfires/Wildfires
- Cyclone/Hurricanes
- Earthquakes
- Floods
- Tornadoes
- Tsunamis
- Volcano Eruptions
The details you can provide include:
- Instructions image for what to do,
- Instructions in text format,
- Link to demonstration video for how to respond,
- Phone number to call for updates, and
- Website address to view updates.
International Travellers
For international travelers, emergency numbers vary by country, which can cause confusion during urgent situations.
By providing local emergency and non-emergency phone numbers for the police and ambulance services, you simplify this process for guests, ensuring they have immediate access to critical information when they need it most.
This small but significant detail can make a big difference, offering peace of mind to guests unfamiliar with local emergency procedures.
