Your guests can send feedback directly to your property's management team, based on their stay.
You can provide your own questions (with either a rating or comment response type) or use the default questions we provide (modified for holiday homes too).
All feedback from your guests is sent to your property's management directly via a nominated email address.
You can opt-in to save all feedback on our servers, to view in an central location.
No feedback sent through Hinfo is published online.
All feedback sent is entirely anonymous as part of our privacy focused service.
Anonymous Property Feedback can be sent via both the Hinfo mobile app and our Hinfo.com website and is accessible via the 'Feedback' button in the Home tab.
Our feedback feature is built on an opt-in basis via your property's Hinfo CMS account either during or after the initial setup.
Guests may be more inclined to send critical feedback to inform your property's management, without creating an account on any given review website such as TripAdvisor, Trivago etc.
Guests may be inclined to send feedback of any sort, because they do not want to be identified, likely for follow-up reasons.
By including an anonymous feedback feature within our guest digital compendium that your guests are already using, this will increase your chances of collecting more responses.
This gives your property's management a better overall idea of how much your guests are enjoying their stay.
Our feedback form will provide a more detailed quick analysis compared to a single 5 star rating.