Customizable Anonymous Property Feedback
Guest Mobile App, Website and PWA
Guests can easily send feedback directly to your management team about their stay.
Our feedback form allows for more detailed insights than a simple 5-star rating.
All feedback is anonymous, ensuring guest privacy.
Guests can submit feedback through Hinfo, using the Feedback button in the Home tab.
The feedback feature is opt-in and can be enabled through your Hinfo CMS account during or after setup.
Ask Your Own Questions
You can provide your own questions or use the default questions we provide (modified for holiday homes too).
Each question can use either a rating or comment response, to give you a better snapshot overall.
Ratings are more ideal for a quick overview figure. E.g., Rating of overall stay.
Comment responses are more ideal for in-depth feedback. E.g., what was the best part of your stay.
View All Feedback in CMS Account
Our feedback feature also has an opt-in feature, to save all feedback submitted by your guests to our servers, so you can view all responses in a central location within your property's CMS account.
Increased Amount of Feedback Received
Feedback sent through this feature on Hinfo is never published online.
Guests can share their thoughts with your management directly, without needing to create accounts on review sites like TripAdvisor or Trivago.
This encourages more honest feedback, whether positive or negative, as guests remain anonymous.
As a result, your management gains a clearer picture of guest satisfaction.
